My position at restaurant and My experience.

My position at restaurant and My experience.
By Hoang Luong, 300778307

I had a job that was manager of a restaurant at Vietnam. One day, I read a note at newspaper about a restaurant needed a waiter, so I created a file and brought it to restaurant where had the need to recruit. This was a great time I have known, I learned a lot of experience that was not from the lesson of any hospitality school. The skills were come by customer, restaurant's services, and all workers at that restaurant. I remember after I interviewed, I was accepted to a waiter position, and manager gave me one week to learn about restaurant, so I tried and send all time to learn about restaurant, such as menu, food and beverage, housekeeping of restaurant, reception and type service that restaurant want to offer to customers, type guests is also important because I can know what they usually need when they come to restaurant. I also found some info of some person at restaurant, such as who is manager at inside with chef of kitchen - room and outside with manager of all restaurant, bartender, cashier, so I knew what they have been doing at restaurant with their power, and time table of people who will come before me and after my because I will know who I require to continue work of whose. So, I learned about my job with what I need to focus or take care, and who I oblige to connect and share info if I have problem or trouble of service on my job. I thought about if I do not have any information about restaurant, guests, services, employees, and work at where I will work I will  embarrass and can not work well as when people want to do a math they need to take some notes. After all, I came and worked at restaurant. So, I expected a good service with a luxury type when I came to that restaurant. My work had some troubles on the first day about where to put utensils (dishes, napkin, wine, beer, ketchup), the time was running slow and being stuck on my job because that was a first day, and the biological clock in my body might have changed to suit the new working time  but after that I was very smoothly run, and my manager and big boss were very contentment about me. I kept my job on 6 months, and I was promoted manager lobby. The guests already love the way I serve them, I had not any complains from customers, I gave guests anything what they need with my friendly and a smile on my lip, I thought the guests come to restaurant where they would find something that make them feel comfortable, and waiter or manager who is the face of restaurant must do anything with  the goal is to give a perfect service to guests, and I did not care about restaurant is big or small size, what the customer needed that's what I needed. Let think about if you are a guest and you come a restaurant if the restaurant's service is very poorly, how you come that restaurant again? it's an exciting time I had. I learned how to satisfy customers, the best way is to listen to them and show them what you have, or a right advice, and a cup ice-tea can make them relax. This was a great job I had.